We are based in Barcelona, one hour ahead of you and two hours away by plane. The pattern we see more in Lisbon than anywhere else in Europe is this: the team that needs the system is here, and the person who has to approve it is in Paris, Frankfurt or London. That shapes the work as much as any regulation does.
Lisbon work divides fairly cleanly into three kinds, and they want different things from us.
The first is the shared service centre: back-office document work and multilingual support run from Lisbon for several European markets at once. The volume is real, the languages are plural, and the process is already documented because it had to be in order to be moved here — which makes it unusually good ground for automation. The relevant patterns are support automation and cross-platform workflows, and the hard part is rarely the model. It is agreeing what happens on the cases the system should not touch.
The second is tourism and hospitality, where the defining feature is that demand is not flat. A group that handles a certain volume of enquiries in February handles several times that in August, in more languages, with staff hired for the season. Fixed headcount is the wrong shape for that curve. A system whose cost falls close to zero out of season and absorbs the peak without recruiting is one of the few genuinely obvious cases for this technology, and one of the few where the business case survives contact with a finance director.
The third is product. Lisbon now has a serious concentration of engineering teams building software sold across Europe, and their problem is not compliance. It is whether an AI feature can be shipped at a cost per user that does not destroy the margin, and whether it can be evaluated well enough to change the model later without breaking. That is a different engagement shape and it is covered under in-product AI and, where the company is earlier, startups.
Energy and utilities appear too, usually with technical documentation and asset records rather than customer contact, and the work looks much like it does anywhere else in Iberia.
No. We have one office and it is in Barcelona. We travel to Lisbon for discovery, for handover and whenever being in the room changes the outcome. There is no Portuguese entity and no local partner behind us.
In the EU, easily. In Portugal specifically, not with a major provider region, because at the time of writing there is not one — the nearest are in Spain and Ireland. If Portuguese territory is a hard requirement, the route is a self-hosted open-weight model on Portuguese infrastructure, which is a larger build and we will price it as one. For most Lisbon clients the requirement turns out to be the EU rather than the country, and it is worth checking which one your contract actually says.
We work with you in English or Spanish. We build systems that operate in Portuguese, and we are careful about the difference: the evaluation is run by your own native speakers on your own material, in European Portuguese, rather than signed off by us. Pretending otherwise would be a way of shipping output that reads as foreign to your customers.
It changes what we produce, not how fast we build. Architecture diagram, data-flow description, the list of third parties and what each one receives, retention, and how the system is monitored — those exist from early on because a group security review will ask for them anyway. What we will not do is claim certifications to smooth the review: we hold none, and a questionnaire answered dishonestly is worse than one answered late.
The same as anywhere else — the ranges are on the pricing page, in euros and exclusive of VAT. We do not price by postcode, and specifically we do not discount because a project is being delivered from a shared service centre rather than a head office.
Thirty minutes on the problem, and an honest read on whether we are the right team for it.
30-minute technical call · no deck
What we built, what stage it is at, and a link to the live thing wherever there is one.
yourOS is an operating system with an AI at its heart. You talk to it like a person, out loud or typed. It makes your calls, plans your days and works on your projects with a crew of agents, on your own private server. Our own product, built from the first commit; the waitlist is open.
Website, backend and app assets for Sonora, a free AI sound-therapy app on iOS and Android published by Cognitive AI.
Brand, website, prototype, apps on five platforms, the AI backend and the algorithm-intelligence pipeline for Podswap, a social growth engine that runs without a human in the loop.
In closed beta: Roxy, a private AI assistant with permanent memory running on infrastructure the user owns. Brand, site, product, backend and conversational design.
Live at coherence.com: brand identity generated with AI agents we directed, the motion system and website for the group behind Sonora, AboutAI, WakeUp and MudShadows. Agent work remains in build.
Live at domainbooth.com for DomainBooth, a premium domain brokerage: a new animated mark, every page redesigned and rebuilt with designed mobile layouts, and a custom CMS for its sales record, featured names, press and enquiries.
Apps, platforms and campaigns for these teams, long before the AI work. Every one is written up on the work page — what we did, and where our part ended.
