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Context windows.
“Fits” is not “works”.

Context windows are the unit in which AI systems are budgeted, and the most commonly misunderstood part of the stack. Two facts do most of the work: tokens are not words, and filling a window is not the same as being understood.

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Pixel illustration for Tokens & Context Windows: document strips fitted into a bounded context frame.

The practical facts

  • A token is a text fragment.

    For ordinary English prose, roughly three-quarters of a word on average — but the average conceals wide variation. Code, unusual names, non-Latin scripts and numbers all tokenise less efficiently, sometimes dramatically so. If your content is not English prose, measure rather than assume, because a budget built on the rule of thumb can be out by a factor of two.
  • The window covers everything.

    System prompt, conversation history, retrieved passages, tool definitions, tool results and the output being generated all share it. A large window fills faster than people expect, and the first thing to overflow is usually the retrieved context that the answer depended on.
  • Input and output are priced differently

    , usually with output several times more expensive. A system that sends large context and generates short answers has a very different cost profile from one that does the reverse, and optimising the wrong side is common.
  • Conversations grow quadratically in cost.

    Each turn re-sends the whole history. A twenty-turn conversation is not twenty times the cost of one turn; it is considerably more. Summarising or truncating history is a design decision, and leaving it to the default is how a bill surprises somebody.

The long-context trap

Very large context windows invite an appealing architecture: skip retrieval, put the whole corpus in the prompt, let the model find what it needs. It works in a demonstration and it has three problems in production.

Recall across a very long context is uneven. Information in some positions is attended to more reliably than in others, and the pattern is model- and task-specific. A system that works on a fifty-page document may quietly degrade on a five-hundred-page one, without any error to indicate it.

You pay for every token on every call. A retrieval system sends the relevant few thousand tokens; a long-context system sends everything, every time. At any volume the difference is large and permanent.

And you lose citation. Retrieval knows which passage it used and can show it. A model reading everything cannot tell you where its answer came from, which in any regulated or research setting is disqualifying.

The reasonable use is exploratory and one-off work, where the engineering saving is real and the volume is low. For a system that runs continuously, retrieval remains the right architecture and long context is a convenience rather than a replacement.

Questions

Questions about Tokens & Context Windows.

How do we estimate cost before building?

Tokenise a representative sample of your real content with the tokeniser for the model you intend to use, multiply by realistic volume, and account for the conversational growth if there is a chat interface. That estimate is usually within a reasonable margin, and it is a half-day of work rather than a guess.

What is prompt caching?

Providers can cache a stable prefix so repeated content is cheaper and faster on a hit. It requires designing your context so the stable part genuinely is a prefix — system prompt and fixed reference material first, variable content last. That is an architectural decision worth making before integration rather than retrofitting.

Should we summarise long conversations?

Usually, past some length. Summarise older turns and keep recent ones verbatim — it controls cost and it often improves quality, because a very long history dilutes attention on what actually matters now.

Measure your
own content.

The words-to-tokens rule of thumb breaks on code, names and non-Latin scripts — which is most real corpora.

30-minute technical call · no deck

Shipped & in build

Real work. Check it yourself.

What we built, what stage it is at, and a link to the live thing wherever there is one.

The updated yourOS homepage: Roxy’s open ring surrounded by bento cards for calls, voice, translation, building, design, apps and more.
The yourOS homepage on a phone, with its compact navigation, welcome film button and bento cards.
youros.tech — the homepage bento hero
Our own · coming soon

yourOS

yourOS is an operating system with an AI at its heart. You talk to it like a person, out loud or typed. It makes your calls, plans your days and works on your projects with a crew of agents, on your own private server. Our own product, built from the first commit; the waitlist is open.

What we built
  • Operating system
  • Roxy
  • Agent crew
  • Voice calls
  • App store
  • Website
Meet yourOS →
The Sonora homepage on desktop: a full-bleed dune landscape behind the headline “Transform Your Life with Sound”, with App Store and Google Play download buttons.
The Sonora homepage on a mobile viewport, showing the same hero reflowed to a single column.
sonora.com — homepage, 1440×900
Live · iOS · Android

Sonora

Website, backend and app assets for Sonora, a free AI sound-therapy app on iOS and Android published by Cognitive AI.

What we built
  • Website
  • Backend
  • App assets
Read the case study →
The updated Podswap homepage on desktop: “Grow on Instagram and TikTok for free, with real engagement from creators your size”, beside a tilted wall of exchange, tool and guide cards on a violet gradient.
The updated Podswap homepage on a phone, with its floating navigation, Instagram and TikTok engagement headline and tilted tool cards.
podswap.app — homepage, 1440×900
Five platforms

Podswap

Brand, website, prototype, apps on five platforms, the AI backend and the algorithm-intelligence pipeline for Podswap, a social growth engine that runs without a human in the loop.

What we built
  • Brand
  • Website
  • Prototype
  • Apps on five platforms
  • AI backend
  • Algorithm pipeline
Read the case study →
The unOpen.AI homepage introducing Roxy, a private AI assistant that remembers who you are.
The unOpen.AI homepage on a mobile viewport.
unopen.ai — homepage, 1440×900
Prototype · closed beta

unOpen.AI

In closed beta: Roxy, a private AI assistant with permanent memory running on infrastructure the user owns. Brand, site, product, backend and conversational design.

What we built
  • Brand
  • Site
  • Product
  • Backend
  • Conversational design
Read the case study →
coherence.com on desktop, headed "Intelligence that moves in phase with people".
coherence.com on a mobile viewport, reflowed to a single column.
coherence.com — homepage, 1440×900
Live

Coherence

Live at coherence.com: brand identity generated with AI agents we directed, the motion system and website for the group behind Sonora, AboutAI, WakeUp and MudShadows. Agent work remains in build.

What we built
  • Brand identity
  • Motion system
  • Live website
  • Agent work — in build
Read the case study →
The new Domain Booth homepage on desktop: the headline “Premium Domains. Serious Buyers. Proven Results.” beside the animated DB monogram.
The new Domain Booth homepage on a phone, reflowed to a single column.
Our build of the Domain Booth homepage — 1440×900
Live

Domain Booth

Live at domainbooth.com for DomainBooth, a premium domain brokerage: a new animated mark, every page redesigned and rebuilt with designed mobile layouts, and a custom CMS for its sales record, featured names, press and enquiries.

What we built
  • Animated mark
  • Every page redesigned
  • Designed mobile layouts
  • Custom CMS
Read the case study →
Who we have built for

Twenty-one years. Names you know.

Apps, platforms and campaigns for these teams, long before the AI work. Every one is written up on the work page — what we did, and where our part ended.

See all of our work →
  • BBC Good Food logo
  • Charities Aid Foundation logo
  • GAME logo
  • NatWest logo
  • Next logo
  • NSPCC logo
  • Tesco logo
  • Worldpay logo
  • Samsung logo
  • Sony logo
  • Land Rover logo
  • UAP Limited logo
  • Netflix logo
  • Amazon Prime Video logo
  • Mercedes-Benz dealerships logo
  • San Miguel logo
  • Biovene Barcelona logo
  • Seventy7 logo
  • Littlewoods logo
  • Smile logo
  • The Co-operative Bank logo